Accessibility

713 Music Hall strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit at 713musichallinfo@livenation.com. The Box Office is only open on show days and will be open one (1) hour prior to set door times.

Arrival & Accessible Entrances: 

The main entrance to 713 Music Hall is accessible. If you require an accessible entrance, please use the main entrance and a member of our guest services team can assist you! If you purchased a VIP Table ticket, the VIP entrance has an accessibility ramp located to the right.

Sign Language Interpreter Requests:

713 Music Hall offers sign language interpretations upon request only. If you will need an interpreter for an event, please email your request to 713musichallinfo@livenation.com at least 2 weeks in advance so we can arrange for an interpreter for your show. Please make sure to include how many guests in your party need interpretation and include the type of ticket you have for the event. Interpretation requests are subject to the availability of an interpreter. 

When you arrive for the show, if you would like assistance getting to your seating area, please check in with a member of our guest services team. 

Service Animals:

At 713 Music Hall, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Dietary Needs:

Our venue takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.